Privacy Policy

Last updated: January 2025

1. Introduction

SupportPlugin ("we", "our") respects the privacy of our website visitors and service users. This policy describes how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following categories of data:

  • Contact data: name, email address, phone number (when you fill out the contact form)
  • Company data: company name, website, industry (optional)
  • Technical data: IP address, browser type, pages visited (through analytics cookies, if you accept)
  • Conversations: content of conversations with the AI agent (for customers using the service)

3. How We Use Data

We use collected data to:

  • Contact you regarding your demo request or questions
  • Provide and improve our services
  • Analyze website usage to improve it
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Consent: when you fill out the contact form and check the GDPR agreement
  • Contract performance: to provide requested services
  • Legitimate interest: to improve services and site security

5. Data Storage and Security

Data is stored on secure servers. We use SSL encryption for data transfer and appropriate technical and organizational measures for protection. We retain data only as long as necessary for stated purposes or as required by law.

6. Your Rights

Under GDPR, you have the right to:

  • Access: request a copy of data we hold about you
  • Rectification: correct inaccurate data
  • Erasure: request deletion of data ("right to be forgotten")
  • Restriction: limit data processing
  • Portability: receive data in a structured format
  • Objection: object to data processing
  • Withdraw consent: at any time, without affecting legality of prior processing

7. Cookies

We use essential cookies for site functionality. Analytics cookies are only activated with your consent. You can manage cookie preferences in your browser settings.

8. Data Sharing

We do not sell your data. We may share data with service providers (hosting, email) who act on our behalf and comply with GDPR requirements. Data is not transferred outside the European Economic Area without adequate safeguards.

9. Contact

For any questions or to exercise your rights, please contact us at:

Email: privacy@supportplugin.com

10. Policy Changes

We may periodically update this policy. Significant changes will be communicated via email or site notification. We recommend checking this page regularly.